Mindsay's System Status
All Systems Operational

About This Site

Welcome to the Mindsay status page. Here you'll find information on the status of the various systems powering Mindsay's platform. Information about outages and scheduled events will be posted here. To learn more about Mindsay, visit our website: https://www.mindsay.com.

Uptime over the past 90 days. View historical uptime.
Messaging Operational
90 days ago
100.0 % uptime
Today
Third-party channels integration ? Operational
90 days ago
100.0 % uptime
Today
Web widget ? Operational
90 days ago
100.0 % uptime
Today
Mindsay messaging API ? Operational
90 days ago
100.0 % uptime
Today
Agent redirection ? Operational
90 days ago
100.0 % uptime
Today
app.mindsay.com Operational
90 days ago
100.0 % uptime
Today
Web platform general availability ? Operational
90 days ago
100.0 % uptime
Today
Bot configuration ? Operational
90 days ago
100.0 % uptime
Today
Third party messaging channels ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Feb 26, 2020

No incidents reported today.

Feb 25, 2020
Database maintenance
Completed - This maintenance has been completed. A few user messages were not answered between 7:12 and 7:13 CET.
Feb 25, 07:30 CET
Verifying - The maintenance is complete, we're still checking that all systems are up.
Feb 25, 07:19 CET
In progress - Scheduled maintenance is in progress. We will provide updates as necessary.
Feb 25, 07:11 CET
Scheduled - We will perform a short database maintenance. During a small window (about one minute), Mindsay bots may answer with an error message, or not answer at all.
Deploying new bot configurations won't be possible during this window, but otherwise most features of app.mindsay.com will remain available.
Feb 18, 09:47 CET
Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020
Elevated error rates - clicks on buttons
Resolved - Clicks on buttons on the web widget are back to normal since 16:00 (Paris timezone). This issue was due to a bad deployment; we are looking at increasing our test coverage to prevent similar issues in the future
Feb 18, 16:12 CET
Update - We identified the cause of this issue and are currently deploying a fix. Clicks on buttons are not being answered by the bots. Only the web widget is affected, bots using other messaging channels are not.
Feb 18, 15:56 CET
Identified - We are aware of an issue affecting clicks on buttons since 3pm and are working on a fix
Feb 18, 15:37 CET
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Elevated error rates
Resolved - From 4:10 to 4:23, our bots answered about one message out of eight with an error message. The cause was a faulty process on one host that did not recover correctly. We manually stopped the affected host, and we'll ensure that our infrastructure can recover from such events automatically in the future.
Feb 14, 16:00 CET
Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

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